Organisations of today are facing unprecedented and often unforeseen challenges in meeting the growing expectations of customers, internal as well as external. In order to sustain growth in such a competitive market environment, these organisations are constantly looking for strategies, which would result in cost reduction, improvement of productivity and quality products. These could be achieved to a certain extent through technological upgradation and absorption of new technology. It is, however, observed that technological changes per se, without employees' willing cooperation in the entire process, would not yield the expected results. Managers have a crucial role to play in obtaining this co-operation.

Success of managers in this endeavor depends on how effectively they use their repertoire of communication skills. Effective communication involves use of a variety of skills appropriate to the situation. The present programme is designed to help the practising managers communicate effectively in various situations such as interpersonal interactions, group interactions, and negotiations, and thereby contribute to overall organisational effectiveness.

PROGRAMME OBJECTIVES

The present Programme is a comprehensive application-oriented communication skills package designed to meet broadly the following objectives:
* To reflect on the way they communicate currently and enable them to diagnose and minimize the barriers they encounter in communication.
* To help them sharpen their verbal, non-verbal and written communication skills.

PROGRAMME CONTENT

The Programme focuses on the following related topics: presentation skills, conferencing skills, negotiation skills, counselling skills, interpersonal interactions, listening, non-verbal communication and writing skills.

TARGET GROUP

The Programme is suitable for senior and middle level managers of Government, Public, Private and Service Sector Organisations including Banks from all functional areas of India and the neighbouring countries.

Organisational Sponsorship is Essential.

TRAINING METHODOLOGY

The Training Methodology would include a mix of experiential learning, exercises, skill practice, group work, role plays and a few lectures followed by group discussions.

VENUE

The Programme is fully residential and the participants will be accommodated in single air-conditioned rooms in the Bella Vista or the College Park Campus of the College at Hyderabad. The College does not provide accommodation for the family. Transport between Airport / Railway Station and Campus will be arranged by the College.

DURATION

The Programme duration is from Monday, January 25, 2010 to Friday, January 29, 2010. The participants are expected to arrive a day before the commencement and may leave after the conclusion of the programme.

PROGRAMME FEE

Rs.30,000/- (US $950 if foreign) plus Service Tax @ 10.30% per participant will be charged to cover tuition, board and lodging, courseware and other facilities of the College including Internet usage. Local participants not availing hostel accommodation will be given a discount of Rs.1,000/- per day for the duration of the programme.
A concession of ten per cent is given to the second nominee and onwards. A ten per cent concession is also given to a woman participant, either as a lone nominee or by treating her nomination as a first nominee in a group of nominations.

The College is exempted from Income Tax, and hence TDS should not be deducted.

LAST DATE FOR NOMINATION

The nomination form duly filled in along with the Demand Draft made out in favour of ”Administrative Staff College of India” payable at Hyderabad should reach the Programmes Officer by January 11, 2010.

LAST DATE FOR WITHDRAWAL

January 18, 2010. Any withdrawals after this date will entail forfeiture of the fee paid.

ASCI ALUMNI ASSOCIATION

Participants of College Programmes will automatically become members of ASCI Alumni Association.

CERTIFICATE OF PARTICIPATION

The College issues a certificate of Participation on conclusion of the Programme.